Shipping Policy

Finesse Bio currently offers flat-rate shipping for eligible orders within the United States. This policy outlines our shipping rates, processing times, delivery expectations, and customer responsibilities.

Shipping Rates

Flat-rate shipping: $15.00 per order

This flat rate applies to all eligible orders shipped within the United States, regardless of order size or weight (within reasonable limits). Shipping costs are calculated and displayed at checkout before you complete your purchase.

Shipping Method

Orders are shipped via FedEx 2–3 day shipping, when available. This shipping method provides:

• Estimated delivery within 2-3 business days after shipment
• Full tracking information provided via email
• Signature may be required upon delivery (carrier-dependent)

Please note that 2-3 days refers to transit time after the package leaves our facility, not total time from order placement.

Processing Time

Orders are typically processed as quickly as possible during normal business days. Processing times may vary based on:

• Order volume and current processing queue
• Payment confirmation (orders ship only after payment is confirmed)
• Product availability and stock levels
• Quality control and documentation verification
• Weather conditions affecting shipping operations
• Carrier delays or service disruptions

We do not guarantee same-day or next-day processing. Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information.

Shipping Restrictions

Domestic Shipping Only

We currently ship only to addresses within the United States. International shipping is not available at this time.

No P.O. Box Delivery

We do not ship to P.O. boxes. Please provide a physical street address for delivery. Orders placed with P.O. box addresses may be cancelled or delayed until a valid street address is provided.

State and Local Restrictions

Customers are responsible for ensuring that their purchase and possession of research products complies with all applicable state and local laws. Finesse Bio reserves the right to refuse shipments to certain locations if we believe doing so would violate applicable laws or regulations.

Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address at checkout. Please double-check your address before completing your order. Finesse Bio is not responsible for:

• Packages delayed, lost, returned, or misdelivered due to incorrect or incomplete address information
• Additional fees charged by carriers for address corrections
• Delivery delays caused by missing apartment numbers, suite numbers, or building information
• Packages refused or returned by recipients

If a package is returned to us due to an incorrect address provided by the customer, the customer will be responsible for any reshipping fees.

Order Tracking

Once your order ships, you will receive a shipping confirmation email containing:

• Your order number
• Tracking number
• Carrier information (FedEx)
• Estimated delivery date

You can track your package using the provided tracking number on the FedEx website. Please allow up to 24 hours after shipment for tracking information to become active in the carrier's system.

Carrier Delays and Exceptions

Once an order has been transferred to the shipping carrier, transit times and delivery dates are controlled by the carrier. Finesse Bio is not responsible for:

• Carrier delays due to weather, natural disasters, or other unforeseen circumstances
• Routing delays or hub processing delays
• Carrier staffing issues or operational disruptions
• Delivery exceptions such as "held at facility" or "delivery attempted"
• Customs delays (if applicable in future international shipping)

If your tracking shows an exception or delay, please contact the carrier directly for the most up-to-date information. We are unable to expedite packages once they are in the carrier's possession.

Delivery and Signature Requirements

FedEx may require a signature upon delivery depending on the package value and carrier policies. If you will not be available to sign:

• FedEx will leave a delivery notice and attempt redelivery
• You may be able to redirect the package to a FedEx location for pickup
• You may be able to authorize a release signature through the FedEx tracking portal

Finesse Bio is not responsible for packages left unattended or stolen after delivery confirmation. We recommend arranging for someone to receive the package if you will not be available.

Lost or Stolen Packages

If your tracking shows "delivered" but you have not received your package:

• Check with neighbors, household members, or building management
• Check all potential delivery locations (front door, back door, side entrance, mailroom)
• Wait 24-48 hours, as carriers sometimes mark packages as delivered prematurely
• Contact the carrier (FedEx) to file a claim or request a delivery investigation

Once a package shows "delivered" by the carrier, Finesse Bio cannot be held responsible for lost or stolen packages. We recommend filing a claim with the carrier and, if applicable, filing a police report for stolen packages.

Damaged Packages

If your package arrives visibly damaged:

• Take photos of the package exterior before opening
• Inspect contents carefully and take photos of any product damage
• Contact us within 48 hours at info@finessebiopep.com with photos and your order number
• Keep all packaging materials until the issue is resolved

We will work with you to resolve issues involving damaged shipments. Please see our Refund and Return Policy for more information.

Refused or Returned Packages

If you refuse delivery of a package or if a package is returned to us:

• Original shipping fees are non-refundable
• Return shipping fees may be deducted from any refund
• Products may be subject to restocking fees
• Refunds will only be issued after we receive and inspect the returned package

Shipping During Extreme Weather

Finesse Bio may delay shipments during periods of extreme weather to protect product integrity. Research materials may be sensitive to temperature extremes. We reserve the right to hold orders until weather conditions improve to ensure products arrive in optimal condition.

Changes to Shipping Policy

Shipping rates, methods, and policies are subject to change at any time without prior notice. Any changes will be reflected on this page with an updated "Last Updated" date.

Contact Us

If you have questions about shipping or need assistance with an order, please contact us:

Please include your order number when contacting us about shipping inquiries.