Refund and Return Policy

Due to the nature of our research products, all sales are considered final once shipped. This policy outlines our approach to order issues, damaged products, and customer support.

All Sales Are Final

Products sold by Finesse Bio are intended strictly for laboratory research purposes only. For safety, quality control, and chain-of-custody reasons, we generally do not accept returns of research materials once they have left our facility.

Once an order has been shipped, it cannot be cancelled or returned unless there is a valid issue as described in this policy.

Reporting Order Issues

If there is an issue with your order, please contact us within 48 hours of delivery at finessebiopep@outlook.com. Please include the following information:

• Your order number
• Name on the order
• Clear description of the issue
• Photos of the product, if applicable
• Photos of the packaging, if applicable

We cannot address issues reported after 48 hours of delivery, as we cannot verify product condition or proper handling after this timeframe.

Damaged, Incorrect, or Missing Items

If your order arrives with any of the following issues, we will work with you to resolve the problem:

• Damaged products: Products that arrive with visible damage, broken seals, or compromised packaging
• Incorrect items: You received a different product than what you ordered
• Missing items: Items listed on your order confirmation but not included in your shipment
• Incomplete orders: Partial shipments without prior notification

In these cases, Finesse Bio will review your case and may, at our discretion, offer one of the following resolutions:

• Replacement of the affected item(s)
• Store credit for the value of the affected item(s)
• Refund for the affected item(s), if no replacement is available

No Returns for Improper Use

Finesse Bio does not accept returns or provide refunds for products that have been:

• Opened, unsealed, or used
• Purchased for any use outside of lawful laboratory research
• Mishandled, improperly stored, or exposed to improper conditions
• Subject to customer error in ordering (wrong product selected, wrong quantity)
• Held beyond the 48-hour reporting window

Shipping Carrier Issues

Once an order has been transferred to the shipping carrier, transit times and delivery dates are controlled by the carrier. Finesse Bio is not responsible for:

• Carrier delays (weather, routing, staffing issues)
• Lost or stolen packages after delivery confirmation
• Packages misdelivered due to incorrect or incomplete address information provided by the customer
• Delivery exceptions or "held at facility" status caused by carrier policies

If your tracking shows "delivered" but you have not received your package, please check with neighbors, building management, or the delivery location. We recommend waiting 24-48 hours before contacting us, as carriers sometimes mark packages as delivered before final drop-off.

Refund Processing

If a refund is approved, please allow the following timeframes:

• Zelle: Refunds processed within 1-2 business days
• ACH/Bank Transfer: 3-5 business days for funds to appear in your account
• Bitcoin: Refunds processed to the original sending address within 24 hours; blockchain confirmation times vary

Any payment processing fees, blockchain transaction fees, or banking fees may be non-refundable and deducted from the refund amount.

Non-Refundable Items

The following are non-refundable under any circumstances:

• Shipping fees (unless the error was on our part)
• Payment processing or transaction fees
• Products opened, used, or improperly stored
• Orders placed more than 48 hours before issue was reported

Order Cancellations Before Shipment

If you need to cancel your order, please contact us immediately at finessebiopep@outlook.com. Cancellation requests will only be honored if:

• The order has not yet been processed or shipped
• Payment has not yet been fully confirmed
• The products have not been prepared for shipment

Once an order has been processed and shipped, it cannot be cancelled and is subject to our standard no-return policy.

Store Credit

In some cases, we may offer store credit as an alternative to a refund. Store credit:

• Does not expire
• Can be applied to future purchases
• Is non-transferable and tied to your account
• Cannot be redeemed for cash

Customer Responsibility

Customers are responsible for:

• Providing accurate shipping addresses at checkout
• Inspecting packages immediately upon delivery
• Reporting issues within 48 hours of delivery
• Proper storage and handling of all products
• Ensuring compliance with all applicable laws and regulations

Contact Us

If you have questions about an order or need to report an issue, please contact us:

Please include your order number and a detailed description of the issue when contacting us.